Brannet 1. Requesting help or a refund
Email info@brannetmarekt.com with the email used at checkout, the product name, order reference if available, and a short description of the problem. Please avoid sending full payment card details.
2. When a refund may apply
We will review requests involving a duplicate charge, failed delivery, an unusable file, or a product that materially differs from its listing. We may first offer a working download, correction, or other appropriate remedy. Statutory consumer rights always apply where required.
3. Change of mind and digital delivery
Rights to withdraw from a digital purchase can depend on your location, when delivery began, and what you agreed to at checkout. We will assess each request under the law that applies to your purchase. We will not treat this page as removing mandatory rights.
4. How refunds are made
If approved, we normally return funds through the original payment method. The payment provider or bank controls when the credit appears. Any applicable licence or access to refunded content may end after a refund.
5. Generative Studio and BRC
Generative Studio is still being completed. BRC purchases are one-time coin packs, not subscriptions, and are not yet open. When enabled, purchase-specific refund information will be shown before checkout. If a paid generation fails, its charged BRC is returned automatically; unused daily free BRC do not carry into a later day. Contact us about duplicate charges, missing credits, or technical failures. We will assess refund requests under applicable law, and mandatory consumer rights remain unaffected.
6. Contact
For purchase issues, contact info@brannetmarekt.com. Location: Tirana, Albania.